Terms of use

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Botanical Group Services Ltd.

The Terms and Conditions below only apply to web site sales.

Pricing

All prices are in £ sterling and inclusive of packaging and delivery charges to any address in UK. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Foreign customers

Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.

Payment

On receipt of order an invoice will be raised and subject to satisfactory credit checks will be issued with 30 day terms as standard.­Without satisfactory credit approval a pro-forma invoice will be reaised and goods dispatched only on full payment being received.  

Product availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Botanical Group Services to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur. Colour options indicated are representative of colour schemes and the actual decorations supplied may vary slightly from those illustrated but would be of the same or superior quality.

Accepting orders and security

When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

When you receive your email confirmation, you will have an opportunity to check the details and correct any errors.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.

Delivery

Except where specifically stated, prices are inclusive of delivery to mainland UK only. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by email, letter or telephone for onward shipping costs to other locations.

We will inform you by email or telephone prior to any chnages in the scheduled delivery date. All deliveries must be signed for and you should keep a copy of the delivery notice. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Cancellations

Cancellations should be made within 7 days of placing the order, any cancellations after that time may not be accepted without financial penalty. Please note also that cancellations less than 7 days prior to the agreed installation date cannot be accpetd.

Transit damage

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty goods

Any faulty or damaged goods must be reported prior to signature of acceptance. Once the goods have been signed for it is deemed that they are accpeted.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the Botanical Group Services web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

botani­cal­gro­up­ser­vic­es.­co.­uk is a trading name of Botanical Group Services; Company Address:­Glenfield House, Philips Road, Business Park, Blackburn, Lancashire, BB1 5PF.

We do not guarantee that this web site will be compatible with all customers computers.

Copyright

Botanical Group Services owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.